To learn more, please see Other Benefits.
How can I become a member of CareSource?
To join CareSource, you must receive Michigan Medicaid. Your local Department of Human Services can tell you if you qualify. Then you must pick a doctor who is part of the CareSource network.
For more information, please call Michigan Enrolls at 1-800-975-7630.
How can I reach CareSource?
Call our service center at 1-800-390-7102 (TTY: 1-800-743-3333). Our service center is open from 8 a.m. to 5:30 p.m., Monday through Friday. We are closed on holidays.
To learn more, please see Service Center.
What if I have a question after hours?
If you have a health or medical question, you can call CareSource 24, our 24-hour nurse advice line 24 hours a day, 7 days a week at 1-866-206-0488.
To learn more, please see 24-Hour Nurse Advice Line.
What services does CareSource cover?
CareSource covers all services required by Michigan Medicaid. We have a lot of benefits.
You can get some services without a referral from your primary care provider (PCP). This means your PCP does not need to okay the service first. Just call for an appointment.
Some services need a referral. That means you must get an okay from your PCP before you can receive the service.
A few services need an okay from CareSource too. This means that your PCP has to okay the service and has to ask us for an okay.
To learn more, please see Covered Services.
How can I get services that CareSource does not cover?
CareSource does not cover some services. For example, we do not pay for dental care. But you can still get them from Michigan Medicaid or another agency.
To learn more, please see Services Outside CareSource.
What if I get a bill for services?
You do not have to pay for any service that CareSource covers. So you should not get a bill for any of those services. If you do get a bill, please call our service center at 1-800-390-7102.
I need a new CareSource ID card.
CareSource will send you an ID card. You will need it each time you get medical services.
Call the CareSource service center at 1-800-390-7102 if:
I need a new CareSource member handbook or provider directory.
CareSource sends a new member kit to all new members. Your kit has:
- A CareSourceMember Handbook.
- A CareSource Provider Directory.
- Fliers and brochures materials about CareSource.
- A HIPAA Privacy Notice.
To get more copies, please see Member Materials or call our service center at 1-800-390-7102.
I would like to switch to another PCP.
If you are not happy with your PCP, please call us. If you are not happy with your health care, please call us. We want to fix any problems.
To change your doctor, please call our service center at 1-800-390-7102.
What are my rights and responsibilities as a CareSource member?
CareSource members have a lot of rights. You have the right to be treated with respect. You have the right to get health services in a timely manner. You can take part in how your health is treated.
CareSource members also have a few responsibilities. Be on time for your appointment. If you have to cancel, call 24 hours in advance. Always carry your CareSource ID card.
To learn more, please see Member Rights and Member Responsibilities.
What if I or someone in my family speaks Spanish or another language?
Call our service center at 1-800-390-7102 (TTY: 1-800-649-3777). We can get someone who can sign or speak your language to help you talk with us or your doctor. And it is free.
We can also give you printed materials in some other languages.
I would like to file a complaint
We hope you are happy with CareSource. If you are unhappy with anything, call us right away. Call our service center at 1-800-390-7102. We want you to let us know so we can help.
We will try to solve the problem within 72 hours. If we don’t resolve the problem to your satisfaction, or if we don’t resolve it within 72 hours, you can file a grievance.
If you are not happy about a decision CareSource made about your health care, you can ask us to reconsider. This is called an appeal. You can file an appeal by calling 1-800-390-7102. Appeals must be filed within 90 days of CareSource’s decision and will be resolved in 30 days of receipt.
To learn more about grievances and appeals, please see
Complaints.