Member Responsibilities

As a member of CareSource, you must be sure to:

• Tell CareSource and your Department of Human Services caseworker of a change in:
• Your phone number.
• Your address – This could affect your CareSource enrollment.
• The number of people in your family – This could happen when a baby is born or an older child moves out.
• Use only participating health care providers.
• Always carry your ID cards and do not let anyone else use them.
• Keep scheduled health care appointments. Be on time. If you have to cancel, call 24 hours in advance. If you have scheduled transportation, please cancel transportation, too.
• Follow the advice and instructions for care you have agreed upon with your doctors.
• Give CareSource and your providers the information we need to provide care for you.
• Let us know if you or your children have any other health insurance.
• Let us know if you see a doctor for an injury or illness caused by another person or business, such as a car accident or a fall in a store.
• Understand as much as possible about your health issues. Take part in reaching goals that you and your providers agree upon. Let your providers know if you don’t understand what they tell you.

If you have any questions, please call our service center at 1-800-390-7102 (TTY: 1-800-649-3777 or 711).